Aeon2go Privacy Policy — User Personal Data Protection
Last updated: 2026. Please read this policy carefully to understand how aeon2go handles your personal information.
By using the aeon2go platform, you agree to the collection and use of information as described in this Privacy Policy. We are committed to protecting the privacy and personal data security of all users in Malaysia.
1. Information We Collect
Aeon2go collects several categories of information when you use our platform. This information is collected directly from you or automatically through your use of the platform.
Account Information: During registration, we collect your full name, email address, phone number, date of birth, and identification details required for the identity verification (KYC) process. This information is necessary to verify user eligibility and comply with relevant legal requirements.
Payment Information: To process deposits and withdrawals in Malaysian Ringgit (MYR), we may collect information related to your payment method — such as the account holder name linked to your bank account or the phone number associated with a local e-wallet (such as DuitNow or Touch 'n Go eWallet). Full card numbers and banking passwords are not stored by aeon2go.
Device & Browser Information: The platform automatically records your IP address, device type, operating system, browser type and version, and access timestamps. This information is used for security purposes, fraud detection, and improving the user experience.
Usage Data: We log in-platform activity records including matches watched, games played, bet amounts, and session duration. This data helps us understand usage patterns and improve our services.
2. How We Use Your Information
Information collected by aeon2go is used for the following purposes:
- Managing user accounts, including registration, identity verification, and processing financial transactions in MYR.
- Providing betting, Live Casino, and online entertainment services offered through the platform.
- Processing deposits and withdrawals securely through supported local Malaysian payment channels.
- Detecting and preventing fraud, unauthorised use, money laundering, and violations of our terms of use.
- Complying with legal obligations and the requirements of relevant authorities in Malaysia.
- Contacting users regarding their account, transactions, policy updates, and important security notifications.
- Analysing usage data for the purposes of service improvement, platform performance, and overall user experience.
- Supports responsible gaming by monitoring betting patterns that may require attention.
Aeon2go will not use your personal data for third-party marketing purposes without your explicit consent.
3. Cookies & Online Tracking
The aeon2go platform uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you visit a website.
Essential Cookies: Required for core platform functions such as login sessions, account verification, and security. These cookies cannot be disabled without affecting the platform's key functionality.
Performance Cookies: Collects information on how users interact with the platform — such as the most frequently visited pages and error messages encountered. This data is used in aggregate, without personal identification, for technical improvement purposes.
Functional Cookies: Allows the platform to remember your preferences such as language and region settings, so you don't need to reconfigure them each time you log in.
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. Please refer to your browser's documentation for guidance on cookie management.
4. Data Storage, Security & Third-Party Sharing
Aeon2go implements appropriate technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, modification, or destruction. This includes SSL encryption for all data communications between users' devices and the platform's servers.
User data is stored on protected servers with strict access controls. Only authorised personnel with a legitimate business need are permitted to access users' personal data.
Third-Party Sharing: aeon2go may share user data with third parties only in the following limited circumstances:
- Service providers supporting platform operations — such as payment processors, game software providers, and technical infrastructure vendors — all subject to strict data protection agreements.
- Law enforcement authorities or regulatory bodies where required by Malaysian law or a valid court order.
- Parties involved in business transactions such as mergers or acquisitions, subject to appropriate confidentiality protections.
Aeon2go does not sell, rent, or trade users' personal data to any third party for marketing purposes.
Data retention periods depend on applicable legal requirements and the purpose of collection. Active account data is retained for as long as the account remains active. Following account closure, certain records may be kept for an additional period to fulfil legal obligations.
5. User Rights & How to Contact Us
As an aeon2go platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. However, some data may need to be retained to fulfil legal obligations or for legitimate security purposes.
- Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, please contact the aeon2go support team at: [email protected]
Aeon2go reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or their registered email. Continued use of the platform after changes are published will be considered acceptance of the updated terms. For further privacy-related enquiries, please also refer to the FAQ us.
Your Data Is Safe at aeon2go
We are committed to protecting your privacy. Register or log in to start enjoying a safe and secure online entertainment experience.